Articles on dealership operations, vehicle delivery workflows, customer experience, and how to stop losing time to manual coordination.
Most CSI improvement projects take months and don't move the needle. Automatic "your car is ready" texts take a week to set up — and quietly do more for customer satisfaction than half of what your team is already busy doing.
A car gets sold in 90 minutes, but spends 4 days waiting in service. If your delivery times feel slow, the bottleneck almost certainly isn't sales — it's the service drive. Here's how to diagnose it.
Most car dealerships still run their delivery operations on whiteboards, sticky notes, and group texts. Here's what that costs in real hours — and what fixing it actually looks like.