Terms of Service

1. Acceptance

These Terms of Service govern your dealership's use of the Out The Lot platform. By creating an account, accessing the platform, or paying a subscription invoice, you agree to these terms on behalf of your dealership. If you do not agree, do not use the service.

You confirm that the person accepting these terms has authority to bind the dealership.

2. The service

Out The Lot provides a hosted delivery management platform for automotive dealerships. It is offered in two plans:

• Cal Core — internal scheduling, status pipeline, notifications, audit trail, reporting and mobile access.
• Cal Connect — everything in Cal Core, plus customer-facing tracking pages and automatic SMS notifications.

Features may be added, changed or removed over time. We will not materially reduce core functionality of a paid plan without notice to subscribing dealerships.

3. Accounts and access

• Each dealership receives its own subdomain, user set and database.
• There is no limit on the number of users. You are responsible for who you grant access to, and for the actions taken under accounts you create.
• Accounts are individual. Shared logins are discouraged because they defeat the audit trail, which is a core function of the platform.
• You must keep credentials confidential and notify us promptly of any suspected unauthorised access.
• You are responsible for assigning appropriate roles. Elevated roles carry configuration and data-management privileges.

4. Fees and billing

• Subscriptions are billed monthly in advance, per dealership rooftop, in Canadian dollars.
• Listed prices are exclusive of tax. Applicable sales tax is added based on the dealership's billing address.
• There is no setup fee and no per-seat charge.
• Group pricing of $50 off per rooftop for the first twelve months applies to dealer groups operating three or more rooftops on the platform.
• Plan changes take effect on the next billing cycle, with any difference prorated.
• Failure to pay may result in suspension of access after reasonable notice.
• Prices may change. We will give at least thirty days' notice before a price change affects an existing subscription.

5. Term and cancellation

There is no minimum term and no long-term contract. The subscription renews monthly until cancelled. You may cancel at any time; access continues to the end of the paid period. We do not provide partial-month refunds unless required by law.

We may suspend or terminate an account for material breach of these terms, for non-payment after notice, or where continued operation would expose us or others to legal risk.

6. Your data

Your dealership retains ownership of all data it enters into the platform, including delivery records, vehicle information and customer information. We claim no ownership over it.

We process that data solely to operate the service and support you, as described in our Privacy Policy. You may request a full export of your data at any time, and on termination we will delete it within a reasonable period unless retention is required by law.

We may use aggregated, de-identified statistics that cannot identify any dealership, individual or vehicle for the purpose of improving the service.

7. Customer messaging

We provide opt-out handling (reply STOP), a global dealership switch, and a per-delivery switch so individual customers can be excluded. Use them.

8. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose, or to store data you have no right to hold.
• Attempt to access another dealership's data, or probe, scan or test the security of the platform without written permission.
• Reverse engineer, decompile, or attempt to extract the source code of the platform.
• Resell, sublicense or provide the service to a third party that is not a rooftop covered by your subscription.
• Upload malicious code, or content that infringes the rights of others.
• Use automated means to scrape or bulk-extract data beyond the export tools provided.

9. Intellectual property

The platform, its software, design, branding and documentation remain the property of Out The Lot. Your subscription grants a non-exclusive, non-transferable right to use the service for your dealership's internal business purposes for the duration of the subscription. Nothing in these terms transfers ownership of the software to you.

If you send us feedback or suggestions, we may use them without obligation to you.

10. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be scheduled outside typical dealership hours wherever practical.

Support is provided by email, included in every plan, with priority handling on Cal Connect. Onboarding and training are included at no extra charge.

11. Warranties

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be error-free, or that it will meet every requirement of your operation.

12. Limitation of liability

To the maximum extent permitted by law, Out The Lot will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost sales or loss of data, arising out of or relating to your use of the service.

Our total aggregate liability arising out of or relating to these terms is limited to the amount your dealership paid to us in the twelve months preceding the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

13. Changes to these terms

We may update these terms. Material changes will be communicated to subscribing dealerships by email at least thirty days before taking effect. Continued use after that date constitutes acceptance. The "last updated" date above always reflects the current version.

14. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties submit to the exclusive jurisdiction of the courts of Ontario.

Contact

Questions about these terms: support@outthelot.com